Shipping policy

Effective date: October 15, 2026

This policy explains delivery arrangements for purchases from Assaf, including shipping coverage, order updates, and what happens if shipment is delayed.

Shipping coverage

We ship to eligible U.S. addresses supported by the available carrier service. We do not ship to Hawaii or Puerto Rico. Availability for Alaska, other U.S. territories, PO boxes, and APO/FPO/DPO addresses depends on a permitted service for the products ordered and is confirmed before payment. If no eligible service is offered for your address, we cannot accept the shipment.

We use services and packaging permitted for the products in your order. Alcohol-based fragrances may require ground transportation and cannot be sent through every service or to every address. We do not promise air delivery for restricted products.

Processing and transit times

Processing is the time needed to prepare your order before it is handed to the carrier. Transit is the time the carrier takes to deliver it after dispatch. Any order-specific processing timeframe and delivery estimate are displayed before payment; a transit-only estimate does not include processing time. Unless expressly identified as guaranteed, arrival dates are estimates.

Dispatch means handing the order to the carrier. Delivery estimates include travel to your address only where expressly stated. Transit times can vary by destination, carrier service, and product restrictions. Delivery days depend on the carrier and service selected.

If we do not state a shipment timeframe, we will ship within 30 days after receiving a properly completed order or follow the delay and cancellation process below. This is a shipment baseline, not a promise that delivery always takes 30 days.

Shipping charges

Shipping charges depend on the destination, order, and available service and are displayed with applicable taxes in your total before payment. Free shipping applies only when explicitly offered for your order. Any qualifying minimum and exclusions are shown with the offer. Unless the offer states otherwise, a qualifying minimum is based on the merchandise subtotal after discounts and before taxes and shipping.

Any future promotion or rate change applies to new orders under the terms displayed when those orders are placed. It does not increase the agreed shipping charge for an existing order without your agreement.

Address and order accuracy

Provide your full name, email, telephone number, street address, apartment or suite where relevant, city, state, and ZIP code. Check your order, product quantities, and delivery details before paying.

Contact info@usaasf.com promptly if you notice an address error. We will try to help, but changes may be unavailable once fulfillment or shipment has begun. Any additional charge will be explained and agreed before it is incurred.

Tracking your order

We send shipment confirmation and available tracking details when the order is dispatched. Tracking may not show movement immediately because the carrier needs to collect or scan the package. Contact us if tracking is unavailable or stops updating beyond the expected delivery timeframe.

Shipping delays and cancellation

If we cannot ship within the promised timeframe, or within 30 days when no timeframe was promised, we will notify you by the applicable deadline. We will give a revised shipment date where we can reasonably do so; otherwise, we will explain that the date is not yet known.

We will offer the option to cancel for a full refund of the affected unshipped order and obtain consent to wait where required by law. If the necessary consent is not obtained, or we cannot fulfill the order, we will cancel and provide the required refund. Beginning warehouse processing does not remove these rights.

Refunds following a shipping-delay cancellation are processed within five business days of cancellation, or sooner where the law requires. Bank posting times are separate. See our Refund Policy for further details.

Lost or misdelivered orders

If an order has not arrived by the expected date, or tracking says delivered but you have not received it, email info@usaasf.com with your order number and delivery details. Check any safe delivery location or household receipt where practical.

We will investigate with the carrier and keep you informed. A delivery scan alone does not automatically resolve a disputed delivery. Where we determine the order was lost or misdelivered, we will arrange a replacement with your agreement or a refund, subject to applicable law. This process does not remove any legal right or require you to pursue the carrier instead of contacting us.

Contact us

VANT DISTRIBUTION INC

Email: info@usaasf.com

Mailing address: 18700 Ridgeland Ave #200, Tinley Park, IL 60477, USA