Refund policy

Effective date: October 15, 2026

These rules apply to purchases from Assaf. Please read them before paying. They explain our issue-only return policy and how to obtain help with incorrect, damaged, or defective goods.

Return eligibility and your rights

We do not accept change-of-mind returns, exchanges, or store-credit requests, including for an unwanted fragrance or a preference about its scent. Returns are available for an incorrect item, damage on arrival, or a manufacturing defect, and whenever required by applicable law.

Opening a product to inspect it or using it reasonably does not automatically disqualify a manufacturing-defect claim. Our ordinary return conditions do not remove rights for defective goods or other mandatory consumer remedies.

Reporting an issue

Email info@usaasf.com within 30 days after delivery for an ordinary wrong-item, damage, or defect claim. Include your order number, a description, and photographs of the item, packaging, and shipping label where reasonably available. Contact us promptly if a defect becomes apparent later; the 30-day reporting period does not shorten rights provided by law for later-discovered defects.

Keep the product and packaging while we review your claim. Please do not use a product that appears unsafe, broken, or leaking.

Return authorization and safe handling

Contact us before returning any product. We will provide authorization, the approved return destination, and any necessary packaging or carrier instructions. Our mailing address is not automatically the authorized return destination.

Do not ship leaking perfume, broken bottles, or damaged packaging until we provide safe return or disposal instructions. Do not dispose of the item before receiving those instructions unless immediate action is necessary for safety.

For an approved return, preserve the remaining product and packaging in their current condition. We do not require an item to remain unopened when inspection or reasonable use was necessary to discover the defect.

Return costs and remedies

For approved wrong-item, damage, or defect claims, we pay necessary return shipping and charge no restocking fee. We will provide a prepaid label or agree on a reimbursement method before you ship the item.

We will explain the available refund or replacement options. A replacement is subject to your agreement and stock availability. If a replacement is unavailable, we will offer a monetary refund. Store credit is optional and will be offered only if you choose it; it will not replace a monetary refund required by law.

Any required refund includes applicable amounts payable under law, including relevant taxes and shipping charges. If the entire order is cancelled because we cannot ship it, we refund the full amount paid for the order.

Review and refund timing

We will communicate our decision within five business days after receiving the information reasonably needed to assess the claim and any return we have requested. If further investigation is necessary, we will explain why and give an update without delaying a remedy beyond any legal deadline.

After approval, we process refunds within five business days, or sooner where the law requires. Refunds go to the original payment method unless another lawful method is agreed or necessary. Your bank or payment provider may need additional time to post the credit.

A statutory refund deadline runs from the event specified by law, not from a later internal approval. Our inspection or approval process does not extend that deadline.

Cancelling an order

Email info@usaasf.com as soon as possible. If the order has not been processed or prepared for shipment, we will cancel it and issue a full refund. After processing begins, ordinary cancellation may no longer be possible.

This restriction does not remove cancellation or refund rights for shipping delays or other rights required by law. If we cannot ship on time, we will explain the delay, give a revised shipping date where available, offer cancellation and a full refund, and obtain consent to wait where required. If the required consent is not obtained, we will cancel and refund the affected unshipped order as required by law.

Contact us

VANT DISTRIBUTION INC

Email: info@usaasf.com

Mailing address: 18700 Ridgeland Ave #200, Tinley Park, IL 60477, USA